Fresh, chilled and frozen goods. Because of their nature, perishable goods cannot be returned. If something arrives damaged, short, wrong or not of the expected quality, tell us on the day of delivery at orders@deliciouslywholesale.com or on WhatsApp +44 20 3968 7054. Please include your order number and a photo. Where the complaint is upheld, we will replace the item on your next delivery or credit or refund you for it, at our choice.

Ambient goods (for example tins, jars, oils, pasta and flour). Report any damaged, missing or incorrect items within 2 working days of delivery. We will replace, credit or refund them. We do not accept returns of correctly supplied ambient goods unless agreed in advance. Any agreed return must be unopened, in its original condition and packaging.

Cancelling an order. You can cancel or change an order free of charge until it has been prepared for dispatch. After that, goods prepared or ordered specially for you may be charged.

How refunds are made. Card payments are refunded to the card used, within 10 working days of our confirmation. For credit-account customers, we raise a credit note against the account.

Delivery charges are refunded only where the whole order was faulty or not delivered.